Refund policy

At Luceralo, each item is made to order. Please read our policy carefully before purchasing.

Returns

We do not accept returns or exchanges for reasons such as incorrect size selection, buyer’s remorse, or change of mind. All sizing information is provided on our product pages to help you choose the correct fit.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, we will replace it or issue a refund at no additional cost.

To be eligible, you must contact us within 7 days of delivery and provide:

• Your order number

• A clear photo of the issue

Refunds

Once your claim is approved, a replacement will be issued or a refund will be processed to your original payment method. Refund processing times may vary depending on your payment provider.

Cancellations

Orders cannot be canceled or modified once they have entered production.

Shipping Issues

Luceralo is not responsible for delays caused by shipping carriers, customs, or incorrect addresses provided at checkout.

Contact Us

For any questions or concerns, please contact us at:

luceraloshop@gmail.com